Shipping & Returns

Shipping Offer

Get free shipping on orders over $99. Free shipping offer is automatically applied at checkout when cart subtotal meets qualifying threshold.

Shipping

We only ship to the lower 48 states and do not ship to PO Boxes, FPO, or APO addresses.

Your fresh seafood has been skin-packed to ensure you receive the high-quality seafood you have come to expect from Santa Monica Seafood Dock Direct. It is shipped in a thermal-lined box with frozen gel packs or dry ice to ensure your seafood arrives cold. Both the thermal liners and skin packs are made of PET and are recyclable, helping us do our part to eliminate single-use plastics. Your frozen, individually vacuum-packed portions are placed in a thermal-lined box with enough dry ice to ensure your seafood arrives frozen. Upon arrival, transfer your seafood to your freezer.

Do not handle dry ice with bare hands, as it may cause severe burns. Use tongs, an oven mitt, or other barrier to prevent direct skin contact. You may leave any remaining dry ice in the shipping container, allowing it to sublimate.

We want to make sure your seafood arrives safely and quickly. Our shipping days are Monday through Thursday. All orders placed before 12:00 p.m. PST Monday through Thursday will ship the same day. Any order placed after 12:00 p.m. PST Thursday through Sunday will ship on the following Monday. An estimate shipping time will be provided upon checkout. All shipments arrive within 1 to 3 days to preserve the efficacy of the dry ice.

Return Policy

We are shipping perishable seafood and are not able to accept returns. Items that are perishable cannot be restocked or resold. If your seafood arrived thawed or damaged, please contact us via our online form or call us at 800-969-8862. Please provide photos to help our Quality Control team assess the root cause of the problem in order to improve our processes and prevent future occurrences.